Q. Give some information about your company and the products sold?
A.Ã‚Â R1 Concepts was founded in the year 2002 and with today's technology in computer-aided design, manufacturing methods, and quality control, R1 Concepts stays connected with new technological concepts to improve our automotive product's performance and quality. R1 Concepts stays up to date with its manufacturer's technologies and handpicks its product lines to ensure you are receiving the best in new automotive technology.Ã‚Â R1 Concepts constantly strives to improve customer service and well as product quality. In addition, our customer support, high positive feedback, and quality products have been recognized through various awards. All of our rotors are machined and inspected in the U.S. Variety of products offered by R1concepts.com are as follows:-
Q. What is the return policy of your company?
A.Ã‚Â R1 Concepts does not accept returns on used items, custom-made products or items shipped via truck freight.Ã‚Â Items returned for reasons other than defect or R1 Concepts error must be made within 30 days of the purchase. The items must be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) and will be subject to a 15% restocking fee. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product.Ã¢Â€Â R1 Concepts will not return or cover the shipping costs.
Q. What types of shipping options are offered by your company?
A.Ã‚Â All the shipping options will be visible at the checkout page along with the cost of shipping. This is because the price depends up on your location and all calculations are made after entering the zip code only. However, all orders over $99 qualify forÃ‚Â FREE SHIPPINGÃ‚Â via UPS Ground within the 48 States only.
Q. Does R1 Concepts offer any warranty or guarantee on the parts sold by it?
A.Ã‚Â Our products are backed by a one (1) year warranty from the date of purchase against manufacturer's defects such as warping and cracking. If your product is covered within the warranty period, we will issue exchanges for new products. Please note that using our products in any type of competitions including, but not limited to, street racing or drag racing will void the warranty of the product.
Q. Whom should I contact in order to resolve my queries and complaints regarding any product?
A.Ã‚Â If you have any queries or complaints concerned with any matter just call or email at the following numbers and email IDÃ¢Â€Â™s respectively:-
Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â 888-R1CONCEPTS
Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â Ã‚Â 888-712-6623
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Q. What types of payment methods are accepted by R1concepts.com?
A.Ã‚Â R1concepts.com accepts only Credit Cards as the mode of payment. Various types of Credit Cards accepted by the company are -VISA, MasterCard, American Express as well as Discover. However, they do not accept PayPal which is considered to be more secured and easy mode of payment.